Online Purchase Return Process
Here at Sassy Jones, we value every customer and want you to love your purchase. However, if you are not completely satisfied with your item, we will gladly accept the return of your sellable item, for a STORE CREDIT ONLY within 15 days of delivery.
Please contact our Client Experience Team at email@example.com to initiate the return process or click HERE. *After 15 days from the point of delivery, no request for a return shall be accepted.
ALL SALE, SPECIAL BUNDLES, DISCOUNTED, AND MARKDOWN ITEMS ARE FINAL SALE.
To correctly process your return, the following must be complied:
- Sassy Jones reserves the right to determine if returned merchandise is in sellable condition.
- The product(s) MUST be returned in perfect condition, showing no signs of being washed or worn.
- All original packaging, branded boxes, or bags along with all original tags still attached. For each branded box not returned, there will be a $5 fee assessed and deducted from your store credit.
- The buyer is responsible for shipping cost of return.
Items that do not meet the return criteria will be denied and returned to sender!
- We do not accept returns on items that have visibly washed, worn or where the tags have been removed.
- Non-Returnable Items: All Contouring Bodysuits, sale items, items marked final sale, all Beauty products, Bundle offers, and Gift Cards are non-returnable.
Once your item is returned:
- Our team will take care of processing your return and will send a confirmation email once the package has been received and processed.
- Please allow up to 7-10 business days to receive, review and process your return for a STORE CREDIT ONLY.
- Once the return has been reviewed and approved, a store credit will be issued.