FAQ's – Sassy Jones



How does Klarna Work

Shop now, pay later with Klarna!

We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.

It’s smoooth and simple

Select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress­-free payment options. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.

How to checkout with KlarnaAdd item(s) to your cart and selectat checkout.Enter your debit or credit card information.Pay later in 4 installments. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks.You shop, you choose how to pay.4 interest-free installments

Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time!

Making payments

Review your latest purchases and pay any open balances by logging into your Klarna account at https://app.klarna.com/login. You can also chat with Klarna Customer Service 24/7 in the Klarna App.

Safe and secure

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy.

Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page.

What is Klarna?

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.

How do I pay in 4 interest-free installments?

Select 4 interest-free installments to split your purchase into four payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

How do automatic payments work?

Payments are collected every other week from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.

Is there a fee to use 4 interest-free installments?

There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. Please review the product terms for applicable fees.

Will this affect my credit score?

When you choose 4 interest-free installments, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

How can I reach Klarna?

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

About Klarna

Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for shoppers and retailers with unique payment options and superior customer experience.

Klarna has 2,500 employees across 17 countries, and is leading the way for alternative payments by serving 85 million consumers and 205,000 merchants smoooth payment solutions.


How does Afterpay work?

Installments by Afterpay allows you to purchase in four equal installments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 installments of $50. There is no additional cost to use Installments by Afterpay as long as you pay on time. All of your payments are interest-free and you will receive your order right away.

Pay for your purchases over four simple installments! Pay for your purchase over four equal installments, due every two weeks. Installments by Afterpay Makes it simple to pay over time. Buy what you want today, pay for it in four equal installments, interest-free.

Is it safe to use my credit card on your site?

Yes! ShopSassyJones.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What forms of payment do you accept?

ShopSassyJones.com currently accepts Visa, MasterCard, Discover, American Express, Apple Pay, AmazonPay, AfterPay and PayPal for all orders.

How is billing done for Paypal?

Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161. Q: What is PayPal? PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

When placing an order, I got an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that ShopSassyJones.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.


How long does it take for me to get my shipment?

Sassy Jones uses UPS to ship our packages WORLDWIDE. (shipping fees are calculated at checkout)

Shipping averages 5-7 days (unless otherwise stated). FREE Standard Shipping on all orders in the Continental U.S. Only.

At Request:
For Next Day or Express Shipping: Orders placed by 2 pm EST (Mon-Fri) will be processed same day for Next Day & Two Day Shipments (Excludes Holidays)

Where is the package shipped from?

Richmond, Virginia.

How do I handle lost or stolen packages?

Since Sassy Jones is NOT responsible for damaged, lost or stolen packages, you would need to contact UPS/USPS directly at 1-800-742-5877 and provide your tracking details. If UPS/USPS has confirmed your package as damaged, lost or stolen, please initiate a package claim with UPS/USPS.


Want to return my purchase! What do I do?


Buyer is responsible for contacting hello@shopsassyjones.com to initiate return process.

If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise with in 15 days of the delivery of the delivery of your product. After 15 days from the point of delivery, no returns/exchanges shall be accepted.

In order to correctly process your return, the products must be returned in perfect condition, along with all original packaging, all boxes or bags, and all tags, if present. Items that do not meet the criteria will be denied and returned to sender or assessed a $5 fee for each branded box not returned.

A store credit will be issued once the return is approved after processing.

Non-Returnable Items: ALL Beauty Products, Surprise Bundle Boxes, Clearance Items, Eva Contouring Bodysuits are nonreturnable.Buyer is responsible for shipping cost of return(s)

How long does it take for me to get a store credit for a return or damage?

Please allow up to 7-10 business days from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.


How can I get assistance if I need it?

Quick and Easy Solutions - We're Here to Help You! Email hello@shopsassyjones.com for any order or product related questions. We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

How do I unsubscribe from any of your mailing lists?

Follow the instructions provided on the bottom of an email from our e-Newsletter to unsubscribe.

How can I write a review on a product?

You can write a product review on any product page. Simply scroll down on the product page and underneath the “Reviews”, you will see a button to "Write A Review" to add your comments.

How do I enter secret society?

Register for rewards and start earning 1 point per $1 spent, it's FREE! Click here to register.

Once you reach Spend Level of $5000 you'll receive an exclusive private invitation to join our sisterhood.

Once you are in, we'll personally introduce you to the rest of the society with open arms.

Let the good life begin. See you in the society!

How can I purchase a gift card?

Gift Card can be purchased HERE| Promotional offers do not apply to gift card purchases.

How can I get assistance with an HSN order I placed?

Any questions regarding your purchase, returns, billing, item availability, or an issue with an item, should be directly communicated to HSN. Here is how you can reach them easily: To place an order call 1-800-284-5757 or visit their website at www.hsn.com To reach Customer Service call 1-800-933-2887; hours of operation are 8am-1am EST You can also find answers to most of your questions by visiting their Frequently Asked Questions page at https://www.hsn.com/faqs