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Any questions regarding your purchase, returns, billing, item availability, or an issue with an item, should be directly communicated to HSN. Here is how you can reach them easily: To place an order call 1-800-284-5757 or visit their website at www.hsn.com To reach Customer Service call 1-800-933-2887; hours of operation are 8am-1am EST You can also find answers to most of your questions by visiting their Frequently Asked Questions page at https://www.hsn.com/faqs