All shipping items are sent via USPS within 5-7 business days, unless otherwise noted.  Most packages arrive within 3 business days. Tracking information is automatically emailed to customer once shipped. All Orders are shipped within 2 business days of placing the order. Most cases 24 hours. Packages are mailed from Richmond,Virginia. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen. If the shipping address is different from the address provided through checkout, please contact info@shopsassyjones.com immediately after payment.  All items are carefully packaged  & secured in bubble padding during shipment to avoid shipping damages. Items will arrive in a lovely Sassy Jones cardboard box. If there are any shipment damages, the incident must be communicated to info@shopsassyjones.com within 72 hours of confirmed delivery. If an item does not arrive within the allotted timeframe, please contact us for resolution.