Sassy Jones uses UPS to ship our packages in the US. Orders are shipped typically within 1-3 business days of payment (unless otherwise stated). Shipping averages 5-7 days (unless otherwise stated). Shipment is $8.95 (Express Shipping) in the US only.
Since Sassy Jones is NOT responsible for damaged, lost or stolen packages, you would need to contact UPS/USPS directly at 1-800-742-5877 and provide your tracking details. If UPS/USPS has confirmed your package as damaged, lost or stolen, please initiate a package claim with UPS/USPS.