Buyer is responsible for contacting firstname.lastname@example.org to initiate return process.
- If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise within 7 days of the delivery of your product.
Submit your return request here:
- After within 7 days from the point of delivery, no returns/exchanges shall be accepted.
- A restocking fee of 10% will be applied and the difference will be provided on a store credit ONLY.
- All items must be returned in its original condition (unworn, unaltered) with the tags attached. Items that do not meet the criteria will be denied and returned to sender.
- Our rock-star customer care team will take care of processing return and will send an email once the package has been received and processed.
Non-Returnable Items: Curated Bundle Boxes, Beauty Products (Lipstick and Lashes) and Gift cards purchases are nonreturnable.
Buyer is responsible for shipping cost of return(s).
FREE GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or the store credit will be adjusted to deduct the retail value of the gift.
DAMAGES | WRONG ITEM RECEIVED
Damages: If your purchase arrives damaged you must contact us within 3 days of the delivery of your product with pictures that clearly show the damage to the product or the incorrect item received.
Submit your damage request here:
- All damaged items are to be returned/received before a store credit is issued. Sassy Jones will provide a pre-paid label for approved damaged returns.
Missing Item From Order | Wrong Item Received:
- Any missing items from an order that states was shipped, requires a copy of the original invoice and picture of what was received to be emailed to email@example.com.
- Any incorrect items must be returned and received in good condition before the correct item is shipped. Sassy Jones will provide a pre-paid label for approved items received in error. Please send a picture of the incorrect item and the invoice to firstname.lastname@example.org.
Orders will be processed and shipped out within 1-3 business days, unless otherwise noted on the order confirmation page and confirmation email. (Restrictions Apply: Pre-Sale Items)
ORDER CHANGES & CANCELATION REQUEST:
Once your order is placed you have 15 mins to cancel or edit your order. After 15 mins of order being placed we are unable to make any order change request. Cancelation requests will receive store credit only if the order has not yet shipped.
SHIPPING & HANDLING
Free standard shipping (5-7 Business Days) is provided on all U.S. continental orders over $75 (sub-total). Excludes: Gift Card Purchases. You will receive an email with tracking information and an estimated delivery date once your order ships.
(Sassy Jones is NOT responsible for lost or stolen packages.)
Gift Cards that are apart of purchase must have additional items that total $75+ to receive free shipping. If a gift card is purchased and the remaining item(s) in that order requires shipment and does not meet the total of $75+, you will be charged $7.95 shipping fee.
U.S. Territories and International Shipping: A $29.99 shipping fee is applied to all U.S. territories and international orders. Any additional duty and tax charges are responsibility of the purchaser. International packages are sent through USPS.
We accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover), Paypal, and Afterpay. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. All purchases are immediately billed and will show on your credit card statement as ‘SASSYJONESB’.
Our Pre-Order process allows customers to order items that are not currently in stock. This allows exclusive access to Sassy Jones new arrivals. Pre-orders cannot be cancelled/refunded once placed. *Please note dates are not guaranteed and delays may occur.*
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What we collect
We may collect the following information: · name and phone number · contact information including email address · demographic information such as postcode, preferences and interests · other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: · Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. · We may use the information to customize the website according to your interests. · We may provide your information to our third party partners for marketing or promotional purposes. We will NEVER sell or misuse your information.