We accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover), Paypal and Afterpay. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. All purchases are immediately billed and will show on your credit card statement as ‘SASSYJONESB’.
Our Pre-Order process allows customers to order items that are not currently in stock. This allows exclusive access to Sassy Jones new arrivals. Pre-orders cannot be cancelled/refunded once placed. *Please note dates are not guaranteed and delays may occur.*
ORDER CHANGES / CANCELLATIONS
Orders are processed immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
Buyer is responsible for contacting email@example.com to initiate return process.
- If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise within 10 days of the delivery of your product. After 10 days from the point of delivery, no returns/exchanges shall be accepted.
- A restocking fee of 10% will be applied and the difference will be provided on a store credit ONLY.
- All items must be returned in its original condition (unworn, unaltered) with the tags attached. Items that do not meet the criteria will be denied and returned to sender.
Non-Returnable Items: Beauty Products (Lipstick and Lashes) and Sidewalk Sale Clearance Items.
Buyer is responsible for shipping cost of return(s).
GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or the store credit will be adjusted to deduct the retail value of the gift.
If your purchase arrives damaged, you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product.
We are not responsible for packages mailed to us, we suggest that you use a traceable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
Orders will be processed and shipped out within 7-10 business days, unless otherwise noted. (Restrictions Apply: Pre-Sale Items)
SHIPPING & HANDLING
Free standard shipping (5-7 Business Days) is provided on all U.S. orders over $75 (sub-total). You will receive an email with tracking information and an estimated delivery date once your order ships.
(Sassy Jones is NOT responsible for lost or stolen packages.)
Our retail store is located at: 316 E Grace Street, Suite A, Richmond, VA, 23219. The hours of operation are Tuesday - Saturday from 10 AM - 6 PM. Items sold in our retail store can only be purchased directly in our retail store. We do not accept over the phone purchase or direct invoicing of any kind with regards to our retail store merchandise.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What we collect
We may collect the following information: · name and phone number · contact information including email address · demographic information such as postcode, preferences and interests · other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: · Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. · We may use the information to customize the website according to your interests. · We may provide your information to our third party partners for marketing or promotional purposes. We will NEVER sell or misuse your information.